Angel S. Woodberry

3750 Rosemeade Parkway, Apt 7259, Dallas, TX 75287

Mobile: 972-900-1848

E-Mail Address: angel.woodberry@gmail.com

 

PROFESSIONAL PROFILE:

Numerous years of experience assisting customers on multiple levels including strong technical support and customer advocacy. Strong organization skills, very detailed oriented, excellent multi-tasking abilities, team player, self-motivated person, great customer service and office administrative skills.

 

ABILITIES:

Mac & iPad User, Apple products, Microsoft Office, Adobe Illustrator, Adobe Photo Shop, Adobe Reader, Live Person Chat, Internet Explorer, Internet Researcher, Trouble Shooting, Retail, Customer Service, Mentoring, Data Entry, Type 35 to 45 wpm, Cross Selling, Retention, Dispatching, Call Center, Collections and Advanced Office Experience skills

 

WORK EXPERIENCE:

 

March 2014 - Present

Ardent Pest Control – Carrollton, TX

Office Clerk/Customer Service Representative

·                       Answer inbound calls from customers and technicians

·                       Make outbound calls to customers and technicians

·                       Answer e-mails

·                       Scheduling

·                       Filing & Scanning Contracts and other documents

·                       Data Entry

·                       Print out and mail invoices

·                       Make outbound collection calls

·                       Process Payments

·                       Mentoring

 

March 2010 - February 2014

Home Depot Corporate Office - Plano, TX                                                                                        

Home.Depot.com Customer Service Phone/E-mailing Agent:

·  Respond to inbound calls & e-mails from online Home Depot shoppers

·  Assist online Home Depot customers with placing online orders

·  Assist with any online shopping concern of the consumer via e-mail or phone

·  Make out bound follow up calls to customers and carriers

·  Assist with training new employees

·  Data Entry

 

 

 

May 2009 - February 2010

Volt Temp Agency- Addison, TX                                                

iTunes Store Tech Support Agent:

·  Contracted through Volt working for Apple

·  Respond to inbound e-mails & chats from iTunes Store customers

·  Troubleshoot numerous iTunes Store situations through e-mail & chat

·  Data Entry

 

July 2007 - April 2009

United States Auto Club (USAC)-Carrollton, TX                                                 

Tele-Service Representative:

·  Dispatched Motor Club Members who were in need of roadside assistance

·  Responded to inbound calls from members in need of roadside assistance

·  Made outbound calls to tow companies, and assigned them to assist members

·  Data Entry

Postal Dispatching Representative:

·  Dispatch United States Postal trucks that were in need of roadside assistance

·  Communication process made through Outlook & telephone

·  Made follow up calls to tow service providers making sure of shuttle run completions & shuttle runs in progress

·  Responded to inbound calls for breakdowns of postal trucks & Mentored new hires

·  Data Entry

·  Generated Purchase Orders for tow companies

 

January 2005 - June 2007

Stonebridge Life Insurance - Plano, TX                                                                 

Product Specialist & Sales Representative:

·  Respond to inbound calls

·  Updated account information

·  Assist policy holders with their insurance needs

·  Full access to policy holders account information

·  Cross Sell & Retention Skills

·  Process loans & payments

·  Mentored new employees

·  Data Entry

 

July 2004 - December 2004

Tel Vista - Plano, TX                                                                                                

Metro PCS Customer Service Representative:

·  Respond to inbound calls from customers & authorized dealers

·  Full access to customers account information

·  Updated account information per request of customers

·  Processed payments

·  Assisted customers & authorized dealers with technical issues

·  Set up new cell phone activations & reactivations

August 2001 - June 2004

Arkansas Tech University - Russellville, AR                                                             

Student Service and Residential Life Representative:

·  Processed mail

·  Internet research

·  Handled inbound and outbound calls

·  Performed various office duties for the Dean and RA’s

·  Assisted students with dorm situations

·  Responsible for event planning and implementation

 

EDUCATION:

 

Attended Arkansas Tech University - Russellville, AR

Majored in Graphic Design

 

Graduate of Crossett High School - Crossett, AR